Contact points for support? - Guild Wars Forums

Killed u man · Oct 26, 2009, 07:02 PM // 19:02

What other ways do I have for contacting support?

I have made a thread a few months ago asking how I could contact support. In short: An unhelping PlayNC employee put me on a global ignore list. (I get no replies whatsoever from support) -It was the same employee who banned me in the first place-

Then I contacted Gaile on Wiki, but she was unhelping aswell. (She understood my situation, but she said there is nothing so could do -So I figured it's more of a "I want to help you, but it'll require too much effort"-)

I kept trying to ensist in helping me, because it was the only option I had, but it didn't take long for her to ignore me aswell. (I still have the record of all my emails. Never did I use offensive language. I always stayed friendly)

Anyone have any other ideas? Can someone re-post that phone number from Anet's office? (I live in europe) Somehow my older thread got deleted?

And on a last note: I find it totally unacceptable that customers get ignored when they're not being offensive in the slightest bit. This is worst support Anet has ever given me. (Usually it's slow, but alteast they try to help)

YOU DO NOT IGNORE FRIENDLY CUSTOMERS...

CaptainScrat · Oct 26, 2009, 07:19 PM // 19:19

What is your question exactly. Maybe you can get help here on guru. If not, have you tried getting NC Soft website support for a particular product, i guess its GW?

I've had a couple of problems and the GW Gm's always helped me and resolved then within 3-10hours of wait.

Sorry to hear that you are having trouble with them, its weird, they always seem there to help.

- Captain Scrat

Killed u man · Oct 26, 2009, 07:25 PM // 19:25

I figured my question is rather obvious:

What other contact points do you have to reach support/Anet in general?

Phone?
Other emails than support?
Personal? (Can you personally go to their office?)

SpiritSpammer · Oct 26, 2009, 08:03 PM // 20:03

well not sure to why you were banned. and being Ignored on a global level would be something real serious.

captain: guru members would not be able to do anything about a ban.

as for a phone number. it wont help you but the office is in bellvue
if your gonna fly up here to walk into the offices.

MagmaRed · Oct 26, 2009, 08:13 PM // 20:13

I hear they use Twitter.

Rugar · Oct 26, 2009, 08:19 PM // 20:19

Quote:

Originally Posted by Killed u man

YOU DO NOT IGNORE FRIENDLY CUSTOMERS...

You do if they don't get the hint and won't go away when they're told they are not going to get unbanned.

Just because you're nice about asking to be unbanned doesn't mean you will be.

**cosyfiep** · Oct 26, 2009, 08:48 PM // 20:48

have you tried regina or martin (yeah long shot, but a long shot is better than no shot).

Killed u man · Oct 26, 2009, 09:07 PM // 21:07

I've tought about contacting them, but if Gaile said she "couldn't" help me, would do be of any more assistence?

I gues I can always try, it's not like I got other options

Captain Bulldozer · Oct 26, 2009, 09:36 PM // 21:36

It seems they don't wanna talk to you. Maybe its best to let it go instead of phoning them or showing up at their office and getting arrested for harassment.

Sir Cusfreak · Oct 26, 2009, 09:38 PM // 21:38

If they were going to help you, support or Gaille would have done it. Support has always been as helpful as humanly possible to EVERYONE but you, apparently (they were to me as well <not a ban issue, though>) so I highly doubt the problem lies with them, and you cant manage to get through your own post without going into capslock, so your claim of being 'nice' is pretty suspect.
sounds like its time to take the hint theyre obviously trying to send you.
What does one have to do to get 'globally ignored' by support anyway? (yes I ask for my own morbid curiosity's sake.)
And, considering your post here last week railing them, and the "nice" things you had to say about anet then, why should they bother?
Have fun with your moon-rocket, champ.

AtomicMew · Oct 26, 2009, 10:07 PM // 22:07

Quote:

Support has always been as helpful as humanly possible to EVERYONE but you, apparently

That is simply untrue. Far from it, in fact. A.net has a long history of "guilty until proven innocent."

Zanagi Kazuhiko · Oct 27, 2009, 01:33 AM // 01:33

Quote:

Originally Posted by SpiritSpammer

well not sure to why you were banned. and being Ignored on a global level would be something real serious.

captain: guru members would not be able to do anything about a ban.

as for a phone number. it wont help you but the office is in bellvue
if your gonna fly up here to walk into the offices.

I could walk to there office...

Oct 26, 2009, 07:02 PM // 19:02	#1
Killed u man Forge Runner Join Date: Feb 2006	Contact points for support? What other ways do I have for contacting support? I have made a thread a few months ago asking how I could contact support. In short: An unhelping PlayNC employee put me on a global ignore list. (I get no replies whatsoever from support) -It was the same employee who banned me in the first place- Then I contacted Gaile on Wiki, but she was unhelping aswell. (She understood my situation, but she said there is nothing so could do -So I figured it's more of a "I want to help you, but it'll require too much effort"-) I kept trying to ensist in helping me, because it was the only option I had, but it didn't take long for her to ignore me aswell. (I still have the record of all my emails. Never did I use offensive language. I always stayed friendly) Anyone have any other ideas? Can someone re-post that phone number from Anet's office? (I live in europe) Somehow my older thread got deleted? And on a last note: I find it totally unacceptable that customers get ignored when they're not being offensive in the slightest bit. This is worst support Anet has ever given me. (Usually it's slow, but alteast they try to help) YOU DO NOT IGNORE FRIENDLY CUSTOMERS...

Oct 26, 2009, 08:48 PM // 20:48	#7
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	have you tried regina or martin (yeah long shot, but a long shot is better than no shot). __________________ where is the 'all you can eat' cookie bar?

Oct 26, 2009, 09:38 PM // 21:38	#10
Sir Cusfreak Krytan Explorer Join Date: Nov 2007 Location: In your backline Guild: No Tags [NONE]	If they were going to help you, support or Gaille would have done it. Support has always been as helpful as humanly possible to EVERYONE but you, apparently (they were to me as well <not a ban issue, though>) so I highly doubt the problem lies with them, and you cant manage to get through your own post without going into capslock, so your claim of being 'nice' is pretty suspect. sounds like its time to take the hint theyre obviously trying to send you. What does one have to do to get 'globally ignored' by support anyway? (yes I ask for my own morbid curiosity's sake.) And, considering your post here last week railing them, and the "nice" things you had to say about anet then, why should they bother? Have fun with your moon-rocket, champ. Last edited by Sir Cusfreak; Oct 26, 2009 at 09:40 PM // 21:40..

Oct 26, 2009, 07:19 PM // 19:19	#2
CaptainScrat Pre-Searing Cadet Join Date: Oct 2009 Guild: Titanium Knights [Ti] Profession: Mo/Me	What is your question exactly. Maybe you can get help here on guru. If not, have you tried getting NC Soft website support for a particular product, i guess its GW? I've had a couple of problems and the GW Gm's always helped me and resolved then within 3-10hours of wait. Sorry to hear that you are having trouble with them, its weird, they always seem there to help. - Captain Scrat

Oct 26, 2009, 07:25 PM // 19:25	#3
Killed u man Forge Runner Join Date: Feb 2006	I figured my question is rather obvious: What other contact points do you have to reach support/Anet in general? Phone? Other emails than support? Personal? (Can you personally go to their office?)

Oct 26, 2009, 08:03 PM // 20:03	#4
SpiritSpammer Frost Gate Guardian Join Date: Sep 2009 Profession: Rt/	well not sure to why you were banned. and being Ignored on a global level would be something real serious. captain: guru members would not be able to do anything about a ban. as for a phone number. it wont help you but the office is in bellvue if your gonna fly up here to walk into the offices.

Oct 26, 2009, 08:13 PM // 20:13	#5
MagmaRed Furnace Stoker Join Date: Mar 2007 Guild: Our Crabs Know True [LOVE] Profession: R/	I hear they use Twitter.

Oct 26, 2009, 09:07 PM // 21:07	#8
Killed u man Forge Runner Join Date: Feb 2006	I've tought about contacting them, but if Gaile said she "couldn't" help me, would do be of any more assistence? I gues I can always try, it's not like I got other options

Oct 26, 2009, 09:36 PM // 21:36	#9
Captain Bulldozer Wilds Pathfinder Join Date: Jan 2008 Guild: Servants of the Dragon Flames [SODF]	It seems they don't wanna talk to you. Maybe its best to let it go instead of phoning them or showing up at their office and getting arrested for harassment.